Spending the day at airports. Oh joy!
Seth Godin gives a nice list of what's wrong with airline travel today, a kind of "let's learn from failure" piece. My favorite is #5:
5. By removing slack, airlines create failure. In order to increase profit, airlines work hard to get the maximum number of flights out of each plane, each day. As a result, there are no spares, no downtime and no resilience. By assuming that their customer base prefers to save money, not anxiety, they create an anxiety-filled system..
2 comments:
Dear Patrick,
For me, airplane travel time to most destinations: travel to airport + security +flight to hub +lag + flight from hub + wait for luggage +rental car pickup+drive to hotel = 7 hours. Airport aggro is worth how much - say another hour? If I can't take a train to where I need to go (no dogs, damn it), I'll drive 8 hours rather than fly.
Donald McCaig
Happy birthday! Hope you made your flights.
Post a Comment