Happy Birthday to Me
Spending the day at airports. Oh joy!
Seth Godin gives a nice list of what's wrong with airline travel today, a kind of "let's learn from failure" piece. My favorite is #5:
5. By removing slack, airlines create failure. In order to increase profit, airlines work hard to get the maximum number of flights out of each plane, each day. As a result, there are no spares, no downtime and no resilience. By assuming that their customer base prefers to save money, not anxiety, they create an anxiety-filled system..